real people. real companies. real diSaaSters.

episodes

the diSaaSter recovery podcast

the diSaaSter recovery show is where SaaS & startup pros (aka SaaSholes) go to share horror stories and hard learned lessons on what it really takes to build & scale a new(er) company. we bring you incredible stories of the ups & downs, trials & tribulations, chaos & confusion of seasoned startup marketers, sellers, product managers and more. through a combo of venting and storytelling, you’ll learn new strategies, perspectives, and tactics for spotting the tell-tale sign of a looming diSaaSter and the best ways to recover from it both professionally and personally.

Joshua Santo Joshua Santo

the replatforming odyssey: guidance from a tech leader

🌐 join us on an enlightening journey through the world of software development with a seasoned tech executive as your guide and uncover exciting insights from a cloud-based SaaS engineering leader.

🛠️ explore the complexities of startup dev environments, navigate tech debt, and optimize resources for success.

🚀 debunk myths about software engineering, understand VC-backed pressures, and the critical path (and often misstep) of replatforming in startups.

🌟 discover why confirmation bias stifles innovation, how to eliminate biases in replatforming, and avoid pitfalls and dangers.

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Joshua Santo Joshua Santo

customer success in B2B SaaS: it's a philosophy, not a team!

🎙️ ready for a fresh perspective on customer success in the world of b2b saas? join us for a transformative conversation packed with practical insights! 🚀

🔑 key ideas:

• discover the pivotal role of customer success in your business.

• learn actionable strategies to exceed customer expectations.

• meet our experienced guest with a decade in saas customer success leadership.

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Joshua Santo Joshua Santo

trust your solutions consultant: lessons from the trenches of trust building in SaaS startups

🎙️ join us on a thrilling roller-coaster journey in the disaaster recovery podcast as we chat with a veteran army officer, West Point graduate, and an accomplished solutions consultant.

🔍 our conversation explores the captivating world of solutions consulting and how it can aid customers in recognizing the benefits of a product.

🔬 we dive deeper into the world of solutions consulting, dissecting its integral role in comprehending customer's business processes, and differentiating between the roles of an account executive and a solutions consultant.

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Joshua Santo Joshua Santo

challenging conventions: a deep dive into the complex world of product management

🚀 ready for a paradigm shift? tune in to our podcast for a dynamic discussion with a seasoned product management pro!

are you eager to revolutionize your understanding of product management? join us on our podcast as we bring you an exhilarating conversation with a seasoned product management expert. get ready to challenge the status quo and gain fresh insights that could reshape your entire perspective.

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Joshua Santo Joshua Santo

the ups & downs in sales, business development, & executive leadership

feast on some hard-earned wisdom as we welcome our guest, a seasoned professional who’s weathered nearly two decades in the industry's trenches. from door-to-door sales to business development leadership in major startups, his experiences are a treasure trove of insights. he illuminates the harsh realities of the field and shares a real-life story of the challenging dynamics that developed between him and the newly appointed, less-than-supportive CRO.

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